Food & Beverage Outlets Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Welcome to The Elms Hotel & Spa, a historic gem in the Pyramid Global Hospitality portfolio. Located in Excelsior Springs, Missouri, this iconic property features 153 guest rooms and 11,000 sq ft of versatile meeting space. With a rich history and a dedication to top-tier service, The Elms offers a unique and rewarding work environment.   As a member of our team, you'll join a culture that values growth, teamwork, and professionalism. Whether you're in guest services, food and beverage, housekeeping, or spa and wellness, you'll have the chance to develop your skills while contributing to a collaborative and supportive atmosphere.   We offer comprehensive training programs and opportunities for advancement, ensuring that our team members have the tools to excel. If you're passionate about hospitality and excited about joining a dynamic, people-first culture, The Elms Hotel & Spa is the perfect place to grow your career. Explore your potential with us today.  

What you will have an opportunity to do:

Position Summary

The Food & Beverage Outlets Manager is responsible for overseeing the daily operations of all dining outlets, ensuring exceptional guest experiences, efficient service, and strong financial performance. This role leads and develops teams, maintains brand standards, and collaborates across departments to deliver memorable food and beverage experiences.

Key Responsibilities

Operations Management

• Oversee daily operations of all F&B outlets (restaurants, bars, lounges, room service, etc.)
• Ensure service standards are consistently executed at a high level
• Monitor cleanliness, organization, and overall ambiance of all outlets
• Address guest concerns promptly and professionally

Team Leadership

• Recruit, train, coach, and develop outlet team members and supervisors
• Create and manage staff schedules based on business levels
• Foster a positive, engaging, and accountable team culture
• Conduct regular performance evaluations and provide feedback

Guest Experience

• Ensure every guest receives exceptional, personalized service
• Maintain strong floor presence during peak periods
• Handle VIP guests and special requests with care and attention

Financial Performance

• Manage labor costs, inventory, and operating expenses
• Assist in budgeting and forecasting for outlets
• Monitor revenue performance and identify opportunities to increase profitability
• Ensure proper cash handling and adherence to financial controls

Quality & Compliance

• Maintain food safety, sanitation, and health standards
• Ensure compliance with company policies and local regulations
• Partner with culinary leadership to maintain food quality and consistency

Collaboration

• Work closely with Culinary, Banquets, and Events teams
• Support special events, promotions, and seasonal offerings
• Communicate effectively with all hotel departments

What are we looking for?

Qualifications

• 2–5+ years of experience in food & beverage management, preferably in a hotel or resort setting
• Strong leadership and team development skills
• Excellent communication and guest service abilities
• Knowledge of food safety standards and regulations
• Experience with POS systems and scheduling software
• Open availability to work flexible hours, including evenings, weekends, and holidays

Compensation:

$60,000

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$60,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.