Lead Director - Medicare Portfolio Demand Manager

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Medicare Portfolio Demand Manager oversees the end-to-end intake, assessment, and prioritization of initiatives (projects, products, or changes) across the portfolio. They lead demand governance, providing insights to senior leadership on capacity utilization, risks, and benefits while ensuring that only high-value, strategically aligned initiatives are directed and approved by the segments.

Key Responsibilities

• Intake & Governance: Define and manage the process for gathering new project ideas, requests, and requirements, ensuring submission readiness, comparability, and completeness.
• Strategic Alignment: Evaluate proposals based on strategic alignment, benefits, and resource capacity, prioritizing them for executive review.
• Capacity Planning: Maintain a clear view of organizational capacity, balancing new demand against in-flight projects to avoid overcommitment.
• Portfolio Reporting: Produce executive-ready dashboards and reports on portfolio health, throughput, dependency risks, and value realization.
• Stakeholder Management: Collaborate with product, marketing, finance, and technology teams to align priorities and reconcile competing demands.
• Process Improvement: Drive continuous improvement of demand management methodologies, processes, and standard operating procedures.
• Data-Driven Forecasting: Utilize data analytics to identify trends, forecast capacity requirements, and provide a single source of truth for demand.

Required Qualifications

• Experience: 5+ years in portfolio operations, PMO, program management, or demand management.
• Analytical Skills: Strong ability to analyze data from multiple sources to inform decisions, particularly regarding capacity and forecasting.
• Communication: Exceptional stakeholder management and executive presence, with the ability to articulate complex concepts and negotiate priorities.
• Methodology: Familiarity with both Agile and Waterfall methodologies, and ability to adapt governance to different team maturities.

Preferred Qualifications

• Knowledge of Medicare and the technical ecosystems utilized to support the business. 
• Knowledge of Monday.com and or like tools helpful
• Advanced knowledge of excel/power bi skills helpful
• PMP certification helpful

Education Bachelor’s degree or equivalent work experience

Pay Range

The typical pay range for this role is:

$100,000.00 - $231,540.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 06/01/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.