Senior Operations Systems Support Technician

Information Technology Job Description Template

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day. 

We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

• Make it human. We care about the people that make up our customers, colleagues, and communities.
• Make it about others. We do what’s best for our customers and collaborate to drive progress. 
• Make it happen. We work with intention toward a common purpose and forge ways forward together. 
• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION TITLE:
Senior Operations Systems Support Technician

POSITION LOCATION:

Richmond, VA (In-Office)

Stamford, CT (In-Office)

YOUR ROLE

As an IT team member, you’ll play a crucial role in designing, implementing, and managing technology solutions that are the foundation of the world class customer service that our customers expect and deserve – now and in the future.

What you will be doing

• Primarily provides Tier 2 level support; may provide Tier 1 and/or Tier 3 support as needed
•  Break-fix repairs, including ordering parts
•  Application software support
•  Peripheral Support
•  Malware and Virus repairs
• Hardware and Software Configuration Changes
•  Application software installations and support
•  Engage vendors or technical resources for assistance
•  Document issue resolution
•  Apple iPhone Support, Apple MacBook Knowledge
•  A+ Certification desired

What you bring

• Hardware/Software configuration in Windows OS Environment
• Software Installs
• Computer (Mac and Windows) and iPhone support
• Windows and Mac OS experience
• Mobile Support
• 2+ years’ experience with both hands on and remote Deskside Support experience.
  Strong Customer Skills
• A+ Certification desired

Employee Benefits & Well-Being

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long-Term Care Insurance
• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services