Reward Operations Specialist

Job Title Reward Operations Specialist  

Location: CHANEL Head office, London  

Reports to: Regional Head of Reward  

Contract: 1 Year Fixed Term Contract  

Your role @CHANEL: 

At CHANEL, we are seeking a highly organised and detail-oriented Reward Operations Specialist to support the effective delivery of our employee benefits offering. This role is central to ensuring that CHANEL’s reward operations are delivered with accuracy, consistency and a strong focus on employee experience. With a primary focus on benefits administration, you will manage day-to-day operations, provide support to employees, and ensure the integrity of relevant data and processes. 

You will also contribute to the ongoing evolution of our ways of working by demonstrating curiosity for technology, digital tools and emerging practices, including the potential application of AI within Reward operations. 

What impact you can create at Chanel:  

Benefits Administration & Delivery 

• Manage the end-to-end administration of employee benefits, including private medical insurance, service awards, cycle scheme and other programmes 

• Act as the primary point of contact for all employee benefits-related queries, ensuring a high level of service and responsiveness 

• Partner with external providers to ensure the smooth and efficient delivery of benefits 

• Monitor operations and proactively resolve issues to maintain service quality 

Employee Experience 

• Support employees in understanding and accessing their benefits 

• Ensure all interactions with employees are handled in a clear, professional and supportive manner 

• Contribute to a consistent and positive reward experience across the organisation 

Benefits Data & Insights 

• Produce and maintain accurate data relating to benefits participation and utilisation 

• Provide basic insights and reporting to support ongoing review of the benefits offering 

• Ensure completeness and integrity of all benefits-related data 

Operational Excellence & Process Improvement 

• Maintain and document benefit processes to ensure consistency and control 

• Identify opportunities to improve operational efficiency and reduce manual processes 

• Support the implementation of process improvements and enhancements 

Systems & Data Integrity 

• Maintain accurate data within HR systems, including Workday 

• Support the resolution of data discrepancies and system-related issues 

• Ensure the reliability and integrity of all reward-related data 

Technology & Continuous Development 

• Demonstrate curiosity for new technologies, digital tools and AI developments within HR and Reward 

• Identify opportunities to enhance operational efficiency through improved use of systems and automation 

• Contribute to the continuous evolution of Reward operations 

What you will bring to the role:  

• Experience in benefits administration or HR operations 

• Strong attention to detail and a high level of accuracy 

• Excellent organisational skills and ability to manage multiple priorities 

• Strong Excel capability to support data handling and reporting 

• Experience with HR systems (Workday preferred, but not essential) 

• Exposure to payroll processes 

• Strong communication skills, with a service-oriented approach 

• Intellectual curiosity and interest in technology and AI-driven ways of working 

You are energised by:  

• Working in a highly collaborative environment 

• Being a part of a passionate team with a common goal  

• Being AI curious and open to learn, identifying solutions and new ways of working 

• Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas: 

• Restoring Nature and Climate 

• Investing in Circularity 

• Advancing dignity and opportunity  

• Promoting the autonomy of women  

What you will gain from this experience:  

• Opportunity to work with the most well-known luxury Global brands 

• Expand your knowledge in the area of Compensation and Benefits 

• Opportunities to elevate your reporting skills 

Benefits at CHANEL   

Our employee benefits have been created to support you across your professional and personal life by offering you:   

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories   

• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more   

• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines   

• Platforms: Multiple Platforms to support across Wellbeing    

• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales   

• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones