Business Analyst - Solutions Designer

Business Analyst - Solutions Designer - India

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development

At ICON, the Business Analyst - Solutions Designer plays a critical role in bridging business needs, user experience (UX), and technology to design data-driven solutions that improve decision-making.

This role focuses on understanding user needs, analyzing data, and translating insights into practical solution concepts, prototypes, and requirements that can be developed by technical teams. The position sits at the intersection of design thinking, data analysis, and stakeholder collaboration, ensuring solutions are both usable and impactful.

Key Responsibilities

Solution Design & User Experience

• Apply design thinking methodologies to identify user needs and define problem statements
• Develop low-fidelity mock-ups, wireframes, user stories, and process flows
• Create and iterate solution prototypes based on stakeholder feedback
• Ensure solutions are intuitive, user-friendly, and aligned with business goals

Data Analysis & Insights

• Analyze and interpret clinical or business data to identify trends and opportunities
• Collaborate with data teams to understand data sources, structure, and usability
• Translate data insights into actionable design recommendations

Requirements Gathering & Documentation

• Gather, document, and translate business and system requirements
• Communicate requirements clearly to IT teams and external vendors
• Support development teams by providing functional clarity and design intent

Stakeholder Collaboration

• Work cross-functionally with product owners, SMEs, business analysts, designers, and technologists
• Present findings and concepts to stakeholders at various levels
• Advocate for user-centric design and ensure alignment across teams

Solution Delivery & Iteration

• Support the end-to-end lifecycle from concept to production
• Incorporate feedback and continuously improve solutions
• Ensure compliance with ICON SOPs, regulatory requirements, and ICH-GCP guidelines

Key Interfaces

• Internal: Functional Managers, Product Teams, Data Science, IT/Technology Teams
• External: Clients, Technical Vendors, and Cross-functional Stakeholders

Your Profile:

Required:

• Bachelor’s degree (required)
• 3–5 years of experience in:
  • Design Thinking / UX / Requirements Gathering
  • Data Analysis or Data Engineering
• Experience creating:
  • Mock-ups, user stories, workflows, or prototypes

Skills Required:

• Strong analytical and problem-solving skills
• Ability to translate business needs into technical requirements
• Excellent verbal and written communication skills
• Experience working in cross-functional and agile environments

What ICON can offer you:

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values.   We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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