Key Responsibilities:

• Support the intake process by documenting business requests, clarifying initial needs, and organizing discovery materials.

• Assist Product Managers with stakeholder interviews, meeting notes, follow-ups, and synthesis of business pain points, outcomes, and scope boundaries.

• Help define and maintain business problem statements, desired outcomes, assumptions, dependencies, and open questions.

• Support demand package preparation to ensure Program Management, Architecture, Solution teams, and delivery partners receive clear and complete information.

• Maintain backlog and intake quality by ensuring requests are understandable, appropriately categorized, and ready for review.

• Coordinate with cross-functional stakeholders to collect inputs, validate documentation, and track follow-up items from discovery sessions.

• Support prioritization conversations by preparing data, summaries, and materials that clarify business value, urgency, risk, and readiness.

• Document success metrics, value hypotheses, and benefit tracking inputs under the guidance of Product Managers.

• Help identify issues, assumptions, and dependencies that may affect discovery readiness or handoff quality.

• Contribute to continuous improvement of templates, intake artifacts, and discovery processes within the Transformation Office.

Skill Level Requirements

• Strong ability to organize complex information into clear, business-friendly materials.

• Demonstrated analytical, communication, and follow-through skills.

• Ability to effectively collaborate with cross-functional teams across business and IT environments.

• Foundational understanding of Agile, Waterfall, product, project, or transformation delivery concepts.

• Capability to support stakeholder discussions, requirements gathering, documentation, and process analysis.

Other Requirements

• 2–5 years of experience in business analysis, product management, project coordination, process improvement, consulting, or technology-enabled transformation.

Preferred

• Bachelor’s degree in Business, Information Systems, Computer Science, Engineering, or a related field (or equivalent experience).

• Experience with enterprise systems or workflow tools such as CRM, ERP, ServiceNow, Workday, Planview, WMS, or similar platforms.

• Exposure to business process mapping, SIPOC, value stream thinking, or operating model transformation.

• Experience preparing executive-ready materials, intake documentation, or product discovery artifacts.

• Foundational knowledge of data literacy, user research methods, and design thinking principles.

• Familiarity with AI concepts and how emerging technologies influence business transformation.

• Experience supporting or facilitating workshops, discovery sessions, or cross-functional working groups.

• Experience with Jira Product Discovery or similar product discovery and backlog management tools.

• Exposure to sales processes, marketing processes, or go-to-market workflows within enterprise environments.