Director of Employee Assistance Program

Facility

Cape Fear Valley Medical Center

Location

Fayetteville, North Carolina

Department

Employee Assistance Program

Job Family

Management

Work Shift

Days (United States of America)

Summary

Responsible for Employee Assistance Program operations. Supervises and/or provides EAP services to employees of Cumberland County Hospital System, Inc., and contracted employees and their families, maintaining professional service, quality and customer satisfaction.

MAJOR JOB FUNCTIONS:

The following is a summary of the major essential functions of the job.  The incumbent may perform other duties, both major and minor, that are not mentioned below; and specific functions may change from time to time.

• Develop, implement, and evaluate a management action plan on an annual basis, assuring quality EAP service delivery and manageable growth
• Prepare the annual program budget and monitors expenses monthly
• Develop and implement standard operating procedures and practices for EAP service delivery that ensure client confidentiality and timely, ethical, and quality service
• Establish and maintain effective and confidential record keeping and data management reporting systems
• Evaluate EAP process and outcome in terms of utilization, quality of services provided, and attainment of program objectives
• Establish and monitor a network of community organizations and resources
• Participate in professional EAP organizations and provide consultation regarding EAP practice to the community
• Supervise the delivery of assessment, referral, and short-term problem resolution, follow-up, and return-to-work services to employees/families who need assistance
• Consultation is provided to sponsoring work organizations regarding the development of policies and procedures related to EAP services including alcohol and drug policy, drug testing, and organizational response to the critical incidences
• Provide timely and quality training and consultation services to managers regarding troubled employees
• Provide direct supervision of EAP staff
• Other duties as assigned

QUALIFICATIONS

The following qualifications, or equivalent, are the minimum requirements necessary to perform the essential functions of this job.

EDUCATION AND FORMAL TRAINING:

• Master's degree and North Carolina Licensure in a clinical human services discipline, i.e., counseling, social work, psychology, etc. (LCSW, LPC, LPA or Ph.D.) required
• Clinical licensure as required by state
• Certified Employee Assistance Professional preferred

WORK EXPERIENCE:

• 5 years’ experience is required including two or more of the following areas:  EAP services, outpatient mental health, alcohol and/or chemical dependency treatment, inpatient psychiatric practice, and private psychotherapy practice
• 5 years’ administration/management experience required

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Knowledge of core EAP services, clinical assessment skills including alcohol/drug assessment and intervention, clinical supervision skills, consultation skills,
• Knowledge of human resources functions, budget preparation, contract management
• Excellent verbal and written communication skills
• Comprehensive EAP background in all aspects of programming
• Familiarity with computer systems, and management information procedures
• Ability to function autonomously
• Effective time and resource management
• Concern for service quality and customer satisfaction

PHYSICAL REQUIREMENTS:

• Must be able to move about multiple facilities.­

#CFVH-2026

Required Licenses and Certifications

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity