About the role
Overview:
Leads end-to-end Commercial Card Implementation (CCI) strategy and execution, overseeing client onboarding, pipeline acceleration, operational risk management, participates in product and fintech launches. Serves as a cross-functional leader partnering with Sales, Product, Solution Delivery, Risk, and fintech partners to accelerate time to revenue and deliver scalable, high-quality client experiences.
Primary Responsibilities:
Client Implementation & Delivery
- Lead complex and high-value client implementations, including structured kickoff calls, site visits, and end-to-end onboarding.
- Oversee delivery of platform and technical installs (e.g., Online Client Facing program management platforms, Payables Automation platforms, QuickBooks integrations).
- Ensure consistent, high-quality onboarding experiences that drive adoption and satisfaction.
Product & Fintech Enablement
- Partner with Product Management to operationalize new and enhanced products.
- Lead CCI workstreams for fintech initiatives, including training, readiness, and risk/control requirements.
- Maintain deep platform expertise to support delivery and reduce dependency on Product teams.
Pipeline, Deal Execution & Revenue Acceleration
- Actively manage pipeline pull-through with Sales to resolve stalled or complex deals.
- Drive reductions in documentation and credit cycle times.
- Achieve and sustain a 90%+ deal completion ratio and faster client time to revenue.
Operational Excellence, Risk & Audit
- Own operational risk management across CCI with strong controls and governance.
- Lead audit engagements, targeting at minimum, “effective” ratings across all functions.
- Ensure accuracy, compliance, and zero-defect performance in operational activities.
Team & Cross-Functional Leadership
- Build and develop CCI capacity, including hiring and onboarding new resources.
- Strengthen coordination across CCI, Product, Pricing, and Solution Delivery teams.
- Support scalable execution through improved validation and workflow efficiency.
Executive Communication & Client Servicing
- Represent CCI in Monthly Business Reviews, providing clear visibility into performance, risks, and outcomes.
- Maintain high service levels for assigned high-value clients.
Success Measures
- Reduced onboarding and implementation cycle times
- 90%+ deal completion ratio
- Successful product and fintech launches
- Clean audit outcomes
- High client satisfaction and adoption
Education and Experience Required:
Bachelor’s degree and a minimum of 7 year relevant experience,
OR lieu of a degree,
A combined minimum of 11 years higher education and/or work experience including 3 years relevant experience
9 years supervisory/operations experience
Location
Clanton, Alabama, United States of AmericaAplyr's read
M&T Bank is a regional financial institution with a strong community focus, attracting professionals in commercial banking and financial services.
What's promising
- •M&T Bank has a strong regional presence in the Northeastern U.S.
- •The bank offers diverse career opportunities in commercial and retail banking.
- •M&T Bank is known for its community-oriented approach and local involvement.
What to watch
- •M&T Bank faces competition from larger national banks.
- •Limited public information about its technological innovation initiatives.
- •The bank's regional focus may limit geographic career mobility.
Why M&T Bank
- •M&T Bank emphasizes a community-focused banking model.
- •The company offers specialized roles in commercial credit and equipment financing.
- •M&T Bank provides hybrid work opportunities for certain roles, enhancing work-life balance.
Aplyr’s read is generated by AI from public sources. Was it useful?
About M&T Bank
M&T Bank is a regional bank holding company that provides a wide range of financial services, including commercial and retail banking, investment services, and mortgage banking.
