Credit Controller - Maternity Cover

We are seeking a Credit Controller to join our Finance team on a 1 year fixed-term contract to provide maternity cover. This role is responsible for managing customer accounts, reducing aged debt, and ensuring prompt payment of invoices to support healthy cash flow across the business.

You will proactively engage with customers to secure payment, negotiate payment arrangements professionally, and maintain accurate debtor records within our finance systems. You will also support the wider finance function through reporting, analysis, and administrative support.

This is an excellent opportunity for a detail-focused and resilient individual who enjoys building professional relationships and contributing to the financial stability of a growing organisation.

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Key Responsibilities

Responsibilities include but are not limited to:

Credit Control

• Monitor outstanding balances and proactively contact customers by phone and email to secure payment.
• Negotiate payment terms and arrangements professionally and effectively.
• Review client accounts regularly and escalate issues to Account Managers or senior management where necessary.
• Support the setup of new customer accounts and assess credit suitability.

Customer Service and Administration

• Provide clear, professional responses to customer queries relating to invoices and accounts.
• Update invoices and maintain accurate account records in a timely manner.
• Ensure debtor information is kept up to date within Sage 200 and Credit Manager systems.

Reporting and Analysis

• Prepare and maintain aged debt reports for senior management and the Board.
• Analyse debt trends and highlight areas of concern or financial risk.
• Contribute to cash flow forecasting by providing accurate and up-to-date debtor data.

Team Support and Collaboration

• Work collaboratively with colleagues across the Finance team and wider business.
• Support Account Managers and operational teams in resolving account queries.
• Assist with ad hoc accounting and administrative tasks as required.

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Key Skills, Qualifications and Experience

Essential

• Previous experience in credit control, collections, or accounts receivable.
• Excellent written and verbal communication skills.
• Strong negotiation skills and the ability to manage challenging conversations professionally.
• High attention to detail and accuracy in financial processing.
• Proficiency in Microsoft Office, particularly Excel.
• Strong organisational skills with the ability to prioritise tasks effectively.
• Experience using Sage 200 and/or Credit Manager systems.