Butler Supporter - Amanoi

Location Overview
Join our team in Amanoi. Claiming a spectacular stretch of Vietnam’s coastline within the verdant embrace of Nui Chua National Park and UNESCO Biosphere Reserve, Amanoi is a natural paradise overlooking Vinh Hy Bay. From its remote location - a rich and diverse mosaic of ecosystems – the resort’s clifftop restaurants and pool, lakeside Aman Spa and private golden sand beach, offer limitless opportunities for outdoor exploration, cultural immersion and serene time out.

Main Responsibilities

• Provide personalized and attentive service to guests, anticipating their needs and preferences with precision and grace
• Maintain standards of grooming, attire, and personal hygiene, consistent with Amanoi’s luxurious environment.
• Deliver impeccable service and uphold the high standards of quality that Amanoi is renowned for
• Adhere to all Amanoi policies and procedures, ensuring seamless service and operational excellence
• Conduct oneself with professionalism and courtesy, reflecting the refined values of the Amanoi brand
• Follow established service protocols and Standard Operating Procedures (SOPs) for all residence operations and guest interactions
• Possess an in-depth understanding of Amanoi products and services, enabling confident and accurate responses to guests’ inquiries.
• Report to the Residence Butler in Charge or Residence Supervisor at the start of each shift, ensuring all duties are clearly communicated and understood
• Anticipate guests' needs by attentively observing, inquiring, and reviewing guest profiles, ensuring personalized and memorable service experiences in collaboration with the Residence Butler team
• Remain fully informed of any updates or changes affecting the residence or guest experience, ensuring the smooth operation of all service functions.
• Deliver service through meticulous attention to detail, ensuring every aspect of the guest experience is flawless.
• Address and fulfill guests' requests promptly, collaborating closely with the Residence Butler in Charge or Supervisor to maintain the highest standards.
• Assist in administrative tasks, such as completing necessary documentation related to departmental matters or reports.
• Maintain the residence in pristine condition, performing regular checks before and after each service to ensure cleanliness and upkeep.
• Prepare the residence for guest arrival by ensuring all necessary arrangements, supplies, and equipment are in place ahead of service times.
• Ensure the availability of all essential tools and equipment in the residence, supporting a high-quality guest experience.
• Exercise care and precision in all tasks, minimizing breakages and waste.
• Assist the Residence Butler in Charge in executing upselling strategies to maximize revenue and enhance guest satisfaction.
• Support the team in performing inventory checks post-departure, ensuring all items are accounted for in the residence.
• Participate in daily briefings led by the Residence Butler Supervisor or Department Head, staying informed of key updates and operational details.
• Engage in ongoing training and professional development opportunities, ensuring up-to-date knowledge of service standards.
• Foster strong communication with the Residence Butler Supervisor or Department Head, ensuring efficient and effective service delivery.
• Report any issues or concerns related to the residence promptly to the Residence Butler in Charge or Supervisor, facilitating swift resolutions.
• Undertake additional duties as assigned by the Residence Butler Supervisor or Department Head to support operational excellence.

Job Qualification Required

• High school diploma or equivalent.
• Vocational training in hospitality is a plus.
• Additional training in customer service or housekeeping is an advantage.
• Basic English communication is an advantage.