Complex Administrative Manager-Memphis, TN

Job Description Summary

Under administrative direction, manage the overall efficiency and supervision of the complex branch offices. Leads large or multiple projects with significant scope and impact. Works independently on difficult assignments that are broad in nature requiring originality and ingenuity with some latitude for unreviewed actions or decisions. Uses extensive knowledge and skills obtained through education and experience to identify, research, analyze and resolve complex issues.

Job Description

Responsibilities

• Recruits, selects, trains and supervises operations support associates in multiple branches.
• Manages all administrative matters in the hiring/termination of financial advisors and trainees, and their transition in and out of the branches.
• Conducts ongoing performance management, scheduled performance appraisals and salary reviews of branch support associates (Complex Manager may be involved), and maintains associate files.
• Monitors daily work of associates evaluating workload and responsibilities of support staff to determine necessary assignment changes to maintain efficient workflow.
• Ensures daily staffing levels and cross-training is adequate.
• Conduct staff meetings at multiple branches.
• Coordinates registrations, continuing education, licensing, etc. of associates.
• Maintains records of all complaints and ensures all E&Os are filed and responses are completed.
• Apprises Complex Manager of all appropriate matters, and assists with disseminating information to associates.
• Acts as Resident Manager or Rep in Charge when required.
• Participates in the physical establishment of complex expansion ventures such as satellites or new branches, as well as existing branch moves.
• Monitors alerts and supervises any necessary follow-up.
• Assists Complex Manager with controlling expenses and operating at peak efficiencies.
• Assists in the development and monitoring of office revenue and expense budgets;
• Tracks, reviews and approves expense reports, marketing allowances/expenses and other complex expenses/charge backs.
• May assist Complex Manager in managing their book of business.
• May be responsible for ensuring compliance with firm and regulatory policies and procedures.
• May oversee office maintenance, cleaning and security issues.
• Performs other duties and responsibilities as assigned; may perform some Complex Manager duties.

Education/Experience Requirements

• Bachelor’s degree and a minimum of six years’ experience in the financial services industry, including related operational, administrative management and supervisory experience

~or~

• An equivalent combination of experience, education and/or training as approved by Human Resources

Licenses Required

• SIE required provided that an exemption or grandfathering cannot be applied Series 7, 9 & 10
• Series 63, 65 and/or 66 as required by state
• Ability to obtain additional securities and advisory state registrations if required by state

Education

Bachelor’s (Required)

Work Experience

General Experience - 6 to 10 years, Manager Experience - 3 to 6 years

Certifications

s10 - General Securities Sales Supervisor - General Module Examination - Financial Industry Regulatory Authority (FINRA), s63 - Uniform Securities Agent State Law Examination - Financial Industry Regulatory Authority (FINRA), S65 - Uniform Investment Adviser Law Examination - Financial Industry Regulatory Authority (FINRA), s66 - Uniform Combined State Law Examination - Financial Industry Regulatory Authority (FINRA), s7 - General Securities Representative Examination - Financial Industry Regulatory Authority (FINRA), s9 - General Securities Sales Supervisor - Options Module Examination - Financial Industry Regulatory Authority (FINRA), Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)

Travel

Up to 50%

Workstyle

Resident

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave.  Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

 

 

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. 

We expect our associates at all levels to:
•  Grow professionally and inspire others to do the same
•  Work with and through others to achieve desired outcomes
•  Make prompt, pragmatic choices and act with the client in mind
•  Take ownership and hold themselves and others accountable for delivering results that matter
•  Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. 

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