Help Desk Associate

WHY JOIN ALO? 

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life. 

OVERVIEW 

The Corporate Helpdesk Associate provides technical support to office-based and remote employees across the organization. This role ensures that corporate workstations, applications, collaboration tools, and cloud services operate reliably and securely. The associate supports both macOS and Windows environments, manages devices through modern management platforms, and delivers high-quality assistance to users with varying technical skill levels. 

RESPONSIBILITIES

End-User Support (Mac & Windows) 

• Provide hands-on and remote support for macOS and Windows devices. 

• Troubleshoot issues involving system performance, OS updates, login problems, software installations, drivers, and connectivity. 

• Set up, configure, and secure devices for new hires and refresh cycles. 

Device & Endpoint Management 

• Manage corporate endpoints using system management tools.

• Ensure devices meet security, configuration, and compliance standards. 

• Deploy software, patches, profiles, and updates across the environment. 

• Troubleshoot enrollment, policy application, and compliance-related issues. 

Identity, Access & Cloud Services 

• Assist with provisioning, MFA setup, password resets, and group permissions. 

• Provide support for Exchange, SharePoint and OneDrive

Corporate Application Support 

• Support corporate applications including productivity suites, collaboration tools, and departmental software. 

• Assist with software deployment, access management, license tracking, and user onboarding. 

• Troubleshoot application performance issues, compatibility problems, and workflow challenges. 

Network & Connectivity Support