HR Services Specialist

The HR Support Specialist plays a critical role in handling complex HR inquiries and escalations. This role requires deep knowledge of HR policies across country, regional, and global levels, along with expertise in HR systems and processes. The specialist collaborates with internal stakeholders and external vendors to ensure timely resolution of advanced HR cases while maintaining compliance with company policies and legal requirements. Additionally, the role contributes to continuous improvement initiatives within the HR function.

Why this role matters

• Serves as a critical escalation point for complex HR issues, ensuring timely resolution and a seamless employee experience across the full lifecycle.
• Drives compliance and risk mitigation by applying deep knowledge of local, regional, and global HR policies, labor laws, and company standards.
• Enhances operational efficiency by managing advanced HR cases, maintaining accurate HRIS data, and supporting continuous process improvements.
• Strengthens cross-functional collaboration by coordinating with internal stakeholders and external vendors to resolve specialized issues and improve service delivery.

What you will do

• Deliver end-to-end employee lifecycle support and ensuring timely, accurate, and compliant transactions in Workday.
• Provide advanced1 HRIS support, including troubleshooting system issues, supporting updates and integrations, and partnering with COEs and HRBPs on specialized inquiries.
• Coordinate with external vendors (benefits, payroll, HR technology) and stakeholders to address complex issues, maintain service quality, and align with company standards.
• Ensure compliance with local labor laws, regulations, and internal policies while supporting audits and legal requirements as needed.
• Act as the primary escalation contact, maintaining clear communication and ensuring positive employee experience through effective issue resolution.
• Contribute to continuous improvement by identifying process enhancements and maintaining subject matter expertise for assigned regions or functions.

What we're looking for

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 3+ years of experience in HR support, HR operations, employee relations, or similar functions, preferably within a shared services or tiered support environment.
• Hands-on experience with HRIS platforms (particularly Workday), including system navigation, data management, troubleshooting, and employee lifecycle changes.
• Proven ability to collaborate with cross-functional teams, stakeholders, and external vendors, supported by strong communication skills and fluency in English.
• Proficiency in Excel and familiarity with Power BI, with the ability to analyze data, support continuous improvement efforts, and handle operational metrics (e.g., service levels, case handling).
• Experience supporting payroll-related processes, delivering customer-focused HR services, managing change communications, and interacting frequently with employees in a high-volume environment.

Additional Details

• Relocation Available: No.
• Sponsorship Available: No.
• Typical Schedule: 7:00 am to 4:00pm
• Travel Requirement: 50%.
• Location: Heredia, Costa Rica

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Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 49 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate

Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.