About the role
Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.
Work Shift:
8 Hours - Day Shifts (United States of America)Scheduled Weekly Hours:
40Compensation:
Salary Range: $16.50 - $26.50Union Position:
NoDepartment Details
Summary
Associate Help Desk Support Technicians will provide front-line technical support for all Sanford Health patients and employees. The help desk is here to serve and support our customers when they need it to ensure our healthcare operations runs smoothly.Job Description
The Associate Help Desk Support Technician will serve as the first point of contact for Sanford MyChart patients needing login and technical assistance. They will perform password resets and login assistance for all Sanford employees as well as utilize knowledge resources for troubleshooting and escalate unresolved issues to nextlevel support. Technicians will identify and suggest possible improvements to patient and employee experience and deliver exceptional customer service to all callers. They will engage in on-going training and development (including certification) to prepare them for next-level support and promotional advancement.
Qualifications
High school diploma or equivalent preferred. Associates’ degree in technology related field strongly preferred.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to talent@sanfordhealth.org.
Aplyr's read
Sanford Health is a global healthcare leader focused on improving health outcomes through innovative care solutions and a dedicated workforce in diverse roles.
What's promising
- •Sanford Health offers a wide range of roles, providing diverse career opportunities in healthcare.
- •The organization focuses on improving global health outcomes, making it appealing for mission-driven professionals.
- •Sanford Health's expansion into various countries enhances career growth and international collaboration.
What to watch
- •Working in healthcare can involve high stress and demanding hours, particularly in patient care roles.
- •Limited public information about compensation and benefits may concern some job seekers.
- •Global operations might require flexibility with travel or relocation for some positions.
Why Sanford Health
- •Sanford Health's global presence distinguishes it from regional healthcare providers.
- •The organization's commitment to improving health access sets it apart in the healthcare sector.
- •Sanford World Clinic's international focus provides unique opportunities for cross-cultural healthcare experiences.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Sanford Health
Sanford World Clinic is a global healthcare organization that provides high-quality medical services and healthcare solutions in various countries, focusing on improving health outcomes and access to care.
