Client Experience Operations Manager

WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

Overview

We are seeking a detail-oriented Client Experience Operations Manager to support the execution and operational management of various media projects. This role sits at the intersection of media strategy, analytics, and data cloud, ensuring measurement solutions are executed accurately, tracking is implemented correctly, and documentation/project management is clear and communicated to responsible parties.

The ideal candidate has 3–5 years of digital marketing or media operations experience, understands digital tagging frameworks, and is familiar with customer journey attribution concepts across multiple marketing channels. Depending on your location, this role could be hybrid (NYC, Nashville, LA, San Francisco) or remote. 

Key Responsibilities

Project & Dashboard Management

• Manage timelines, deliverables, and operational workflows for measurement dashboards, 1PD onboarding, audience creation among other projects
• Track campaign milestones, dependencies, and risks across cross-functional teams.

Digital Tagging & Tracking

• Support implementation and QA of tracking tags across media platforms and websites.
• Ensure campaign tagging follows established taxonomy and naming conventions.
• Collaborate with analytics teams to validate tracking accuracy and troubleshoot discrepancies.
• Assist with documentation of tagging standards and best practices.

Attribution & Performance Operations

• Maintain understanding of customer journey attribution models (first-touch, last-touch, multi-touch).
• Support integration of media tracking data into attribution and reporting frameworks.
• Partner with analytics teams to ensure media data aligns with broader customer journey measurement.

Operational Excellence

• Maintain campaign documentation, workflows, and tracking implementation guides.
• Identify opportunities to improve operational efficiency across campaign setup and reporting.
• Ensure compliance with internal data governance and marketing technology standards.

Qualifications

Required

• 3–5 years of experience in digital media operations, marketing operations, or campaign management.
• Experience working with digital tagging and tracking frameworks.
• Familiarity with customer journey attribution concepts and multi-channel measurement.
• Strong project management and organizational skills.
• Ability to coordinate across media, analytics, and technology teams.

Preferred

• Experience with tag management
• Familiarity with analytics and reporting platforms such as Google Analytics or Adobe Analytics.
• Experience working with media platforms such as Google Campaign Manager 360 or The Trade Desk.
• Knowledge of marketing attribution tools or media measurement platforms.

Sk