HOB Houston - Box Office - Ticket Scanner/Usher

Job Summary:

Job Summary: 

• Scanning in tickets and assisting with patron ingress
• Ticket Sales, both over the phone and walk-up

Essential Functions: 

• Scanning in tickets for patrons coming to the venue
• Cash Handling; Bank Procedures and Check-out Procedures
• Maintain superior customer service both in person and over the phones
• Answer phone with prompt and courteous attitude
• Guest Relations
• Will Call Window
• Running Ticket Program on Computer for Sales
• Processing Opening and Closing Paperwork
• Knowledge of Talent and Entertainment
• Have a positive attitude
• Keep a clean, well-groomed appearance

Job Qualifications: 

Required:

• TABC Certification
• Working Knowledge of Phone Handling, Cashiering, Customer Service
• Entry level knowledge of basic computer operation and Point of Sales systems
• Skill in guest relations, phone etiquette, cash handling, filing, multi-task environment, attention to detail
• Ability to communicate, work well with others, work in a high-volume and sometimes stressful environment
• Ability to type 30 wpm
• High School Diploma

Preferred:

• Previous Ticketing experience
• Working knowledge of Windows based PC programs

Physical Demands/Working Environment:

• Working environment is fast-paced.
• Position requires repetitive use of arms for answering busy phones and typing.
• Must be able to lift or move up to 25 lbs using proper lifting techniques

This job description is a summary of duties that you as a TeamMember are expected to perform in your assignment. It is by no means an all-inclusive list, but is merely a broad guide to expected duties. As a TeamMember you should understand that a job description is neither complete nor permanent; it can be modified at any time. Also, at the request of management, any TeamMember may be asked and expected to perform additional duties, responsibilities, or project with or without notice.