Senior Administrative Officer, Customer Operation

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role provides end-to-end administrative support to the Operations team within the CCOHO Office and reports to the Head of Customer and Policy Services. Responsibilities include coordinating meetings, preparing correspondence, processing business expenses, arranging travel, managing diaries, and acting as the departmental coordinator for organisation-wide events in partnership with internal stakeholders.

Job Responsibilities:

• Provide comprehensive administrative support to the Operations team within the CCOHO Office, including meeting coordination, correspondence preparation, business expense processing, travel arrangements, and diary management.
• Coordinate organisation-wide events as the departmental focal point, collaborating closely with internal departments and stakeholders.
• Coordinate onboarding and offboarding activities, including system access requests, workspace setup, induction scheduling, and liaison with HR and IT.
• Establish and maintain effective working relationships with senior executives and executive assistants across the organisation.
• Support the Operations team with budget planning, tracking, and headcount exercises.
• Prepare reports, minutes, and presentation materials for internal and external meetings.
• Identify administrative process gaps and recommend improvements (e.g., standardised templates, streamlined approval workflows, and calendar management practices).
• Perform other duties and projects as assigned.

Job Requirements:

• University degree in Finance, Business Studies or related discipline
• Proven administrative experience in supporting Head of Operation
• Knowledge of life operations in insurance industry an advantage
• Excellent interpersonal and communications skills
• Proficient in MS Word, Excel, PowerPoint and Chinese Word Processing
• Good command of spoken and written English & Chinese

 

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.