About the role
Job Title:
Sr. Specialist, Customer Acquisition (Korean Speaker)Job Description
The Customer Acquisition role is responsible for converting high-intent inbound interest into new Business and Enterprise customers. This role blends structured qualification, solution-based consultative selling, and disciplined pipeline management. You will engage prospects who are evaluating AI solutions, uncover business needs, and guide them through a streamlined and value-driven sales cycle.Success in this role requires strong discovery skills, the ability to articulate clear business value, and consistent performance across activity, conversion, and revenue targets. You will serve as a trusted advisor to prospects exploring how AI can transform their workflows, while ensuring a smooth and professional customer experience from first interaction to close.
JOB RESPONSIBILITIES
Pipeline & Customer Engagement
- Respond to inbound leads with timely, high-quality outreach across calls, email, and digital channels.
- Conduct structured discovery to identify customer use cases, technical needs, and decision criteria.
- Guide prospects through a clear sales cycle that includes qualification, value articulation, product guidance, objection handling, and closing.
Sales Execution & Performance
- Own the full sales cycle from first contact to signature, ensuring a high-conversion customer journey.
- Consistently meet or exceed monthly KPIs, including activity targets, conversion rates, pipeline coverage, and quota attainment.
- Maintain crisp, accurate pipeline hygiene and forecasting in Salesforce.
Collaboration & Customer Experience
- Provide feedback on customer needs, competitive insights, and product opportunities to internal teams.
- Uphold a high standard of professionalism, responsiveness, and customer-centric communication.
Product Knowledge & Market Awareness
- Stay up to date on the product functionality, new feature releases, and real-world use cases.
- Understand AI/ML market trends and competitive dynamics to position the product effectively during customer conversations.
- Stay flexible and able to be agile in an ever changing landscape
- Ad hoc tasks given
Location:
SGP Singapore - 80 Pasir Panjang Road, 15-83/84 Mapletree Business City #2Language Requirements:
Korean (Required)Time Type:
Full timeAplyr's read
Concentrix excels in delivering customer experience solutions globally, attracting professionals in technology and customer engagement to enhance business performance.
What's promising
- •Concentrix offers diverse career opportunities across technology and customer service roles.
- •The company has a strong global presence, providing international career mobility.
- •Investment in technology solutions enhances their competitive edge in customer engagement.
What to watch
- •High employee turnover is a common issue in the BPO industry.
- •Work-life balance can be challenging due to demanding client needs.
- •Limited public information about career growth opportunities within Concentrix.
Why Concentrix
- •Concentrix's focus on technology-driven customer solutions differentiates it in the BPO sector.
- •The company supports bilingual and multilingual roles, reflecting its global client base.
- •Concentrix's strategic partnerships enhance its service offerings and market reach.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Concentrix
Concentrix is a global provider of customer experience solutions and technology, specializing in customer engagement and improving business performance.