HR Generalist

We're building something special at Resonate, and we need an exceptional HR Generalist to help us do it right. This is a high-impact, people-first role at the heart of Resonate’s employee experience. As our HR Generalist, you’ll be the connective tissue between our people and the systems, programs, and processes that help them do their best work. You’ll own the moments that matter - from a new hire’s first day to the everyday questions that shape how employees experience Resonate - while partnering with the HR Manager to build and continuously improve a function that scales with our growth. This role is ideal for someone who brings operational rigor, genuine care for people, and the drive to make HR a competitive advantage.

Key Responsibilities

• Champion the new hire experience end-to-end, designing and delivering a seamless onboarding journey that sets every employee up for success in a hybrid environment
• Maintain and continuously improve onboarding documentation, processes, and new hire communications
• Manage offboarding logistics including exit documentation, processes, and routine exit interviews
• Serve as the first point of contact for general HR questions from employees and managers
• Support the HR Manager on employee relations matters
• Empower employees to navigate HR systems, policies, and processes with confidence
• Administer employee benefits programs day-to-day, including enrollment changes, leave of absence tracking, and responding to employee benefit questions
• Support payroll processing by providing employee updates that impact payroll and verifying payroll accuracy
• Serve as a liaison with benefits vendors and brokers on routine issues and escalations
• Manage and maintain accurate employee records in compliance with federal, state, and company policies
• Own the HR engagement calendar, including planning and executing in-person, remote, and hybrid events, culture initiatives, and employee recognition programs
• Own the in-office workplace experience, ensuring a welcoming, well-stocked, and smoothly run environment - including vendor relationships, supply management, conference room readiness, and coordination of in-office events and meetings
• Support ad hoc HR projects as assigned by the HR Manager

Qualifications & Experience Requirements

Experience Requirements:

• 3+ years of dedicated HR experience within a high-growth or tech environment
• Proficiency in HRIS platforms (Paylocity & Greenhouse preferred)
• Excellent organizational skills and attention to detail
• Superior written and verbal communication skills
• Comfort working with data - able to run HRIS reports, track headcount metrics, and use data to identify trends and inform decisions
• Proven ability to manage multiple tasks and priorities in a fast-paced environment
• High level of discretion and confidentiality

Preferred Qualifications

• Bachelor’s degree in human resources or a related field
• PHR and/or SHRM-CP certification a plus