Application Support Analyst

Entity:

Technology

Job Family Group:

IT&S Group

Job Description:

Where your expertise makes energy safer and smarter

Technology at bp is about more than code and platforms, it’s about delivering practical solutions that keep energy flowing today while building what’s needed for tomorrow. From AI to cloud-first systems, robotics to cyber security, our teams are at the centre of creating technology that makes energy smarter, safer, and more efficient. Join us and shape how the world is powered

Role Synopsis

bp is transforming into a digital-first energy company—and we’re looking for Application Support Analyst to help power that change. This role will sit in the GPTA Technology Retail team under the Trading and Shipping (T&S) product group, supporting the Gas and Power Trading Americas (GPTA) product line. This team is responsible for supporting the Retail C&I (Commercial & Industrial) business. This is a hands-on role combining application support, cloud, and DevOps practices—ideal for someone who enjoys solving complex problems and improving live systems at scale.

You’ll join a high-performing, cross-functional team supporting bp’s Gas & Power Trading Americas platform, ensuring systems are stable, scalable, and continuously improving.

What You’ll Do

· Ensure “silent running” BAU service delivery for applications and systems which support Retail trading activities from front to back office.

· Troubleshoot and resolve complex production issues across systems and integrations.

· Monitor systems using tools like Splunk/CloudWatch and proactively improve reliability.

· Support deployments, upgrades, and continuous improvements across platforms.

· Collaborate with engineers, product teams, and business stakeholders to deliver solutions.

· Automate operational tasks and improve processes using DevOps practices.

· Create runbooks, documentation, and operational standards.

· Participate in incident management, DR/BCP planning, and system resilience activities.

Desirable Criteria

· Experience supporting enterprise applications (e.g. SAP, Salesforce, ETRM platforms).

· Strong SQL skills (SQL Server, Oracle, or Postgres).

· Solid understanding of incident, problem, and change management (ServiceNow or similar).

· Strong troubleshooting skills and ability to work in fast-paced production environments.

· Excellent communication skills and ability to work across technical and business teams.

Why Join bp?

· Work on mission-critical trading platforms at global scale.

· Be part of a collaborative, high-impact engineering team.

· Grow your skills across cloud, DevOps, and modern engineering practices.

· Competitive salary, flexible working, and strong benefits.

· Inclusive, diverse culture with real opportunities to develop your career.

Apply now and help shape the future of energy technology at bp.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility core practices, API and platform design, Cloud Platforms, Collaboration, Communication, Configuration management and release, Continuous deployment and release, Creating a high performing team, Digital Project Management, Documentation and knowledge sharing, Emerging technology monitoring, Facilitation, Information Security, Mentoring, Metrics definition and instrumentation, NoSql data modelling, Problem Solving, Relational Data Modelling, Risk Management, Scripting, Secure development, Service operations and resiliency, Software Design and Development, Solution Architecture {+ 6 more}

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.