About the role
If you’re here, it’s because you’re looking for an exciting ride.
A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.
We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.
Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries.
Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.
What makes our ride unique?
Our culture and strong values.
Our career development philosophy.
Our commitment to being a force for good.
We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.
YOUR MISSION
Join us as a Partner Operations Supervisor and become a key member of Glovo's local operations team! We offer a challenging and dynamic environment with many opportunities for learning and development.
THE JOURNEY
- Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews)
- Perform analysis to come up with insights to help improve partners performance / decrease preparation time, acceptance time, waiting time and bad rating
- Develop and oversee relationships with Partners performing alongside Account Managers to ensure top level service provided to the clients
- Bring important insights and cooperate with relevant stakeholders to drive important changes which can make partner operations more efficient
- Work alongside and communicate effectively with all other teams involved
WHAT YOU WILL BRING TO THE RIDE
- Strong analytical skills: you enjoy deep diving into problems to find the root cause
- High level of ownership: independent and not afraid to take responsibility
- Data-driven mindset: KPI, OKR are not just letters for you
- Brilliant Communication and interpersonal skills
- Project management skills, highly organized and detail-oriented
- An empathetic, inclusive and curious attitude
- Google Spreadsheets/Excel proficiency
- Looker (nice to have) experience
- Professional English
Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.
We believe driven talent deserves:
- An enticing equity plan that lets you own a piece of the action.
- Top-notch private health insurance to keep you at your peak.
- Monthly Glovo credit to satisfy your cravings!
- Discounts on transportation, food, and even kindergarten expenses.
- Discounted gym memberships to keep you energized.
- ️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
- Enhanced parental leave, and office-based nursery.
- Online therapy and wellbeing benefits to ensure your mental well-being.
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Aplyr's read
Glovo revolutionizes local delivery with a diverse team driving innovation in logistics and consumer convenience. It's a hub for those passionate about fast-paced, impactful work.
What's promising
- •Glovo offers a dynamic work environment with opportunities for rapid career growth.
- •The company is expanding its global footprint, providing international career opportunities.
- •Glovo invests in technology, enhancing user experience and operational efficiency.
What to watch
- •The delivery industry is highly competitive, posing challenges for market share retention.
- •Glovo's rapid expansion may lead to operational strain and resource allocation issues.
- •Regulatory changes in different markets could impact Glovo's business model and operations.
Why Glovo
- •Glovo allows users to order virtually anything, not just food, from local businesses.
- •The company emphasizes a diverse and inclusive workplace across various roles and regions.
- •Glovo's platform integrates local culture by connecting consumers with their favorite local vendors.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Glovo
Glovo is a Spanish on-demand delivery service that connects users with local couriers to deliver products from restaurants, grocery stores, and other retailers. The company has significantly impacted the logistics and food delivery industry by providing a platform that allows consumers to order anything from their favorite local businesses quickly.
