About the role
Company :
Allegheny Health NetworkJob Description :
GENERAL OVERVIEW
Monitors and operates the switchboard including answering and directing incoming calls, placing outgoing calls, overhead paging and emergency response communication
ESSENTIAL RESPONSIBILITIES
- Answers and directs all telephone calls and overhead paging inquiries for the efficient and timely operation of hospital communications. Triages and prioritizes calls as to their urgency, and accurately routes calls accordingly. (85%)
- Immediately responds to all alarms, security calls, and medical emergencies. Pages all persons designated to respond to emergencies. Immediately reports to the supervisor any problems with, or abuses of the alarm system. Logs emergency response information, as appropriate. May reprogram the computerized fire alarm system after it has been activated. (10%)
- Maintains and cleans all switchboard equipment, identifying and resolving malfunctions to any equipment through defined problem correction procedures. (5%)
- Performs other duties as assigned or required.
QUALIFICATIONS
Minimum
- Excellent telephone skills and interpersonal communication skills required.
Preferred
- Training as a Telephone Operator, Receptionist, or priority Dispatcher preferred.
- Experience using a PC-based telephone operator console preferred
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
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Aplyr's read
Highmark Health is a major player in the health insurance sector, offering diverse roles from clinical to technical, attracting healthcare professionals and tech experts alike.
What's promising
- •Highmark Health offers a comprehensive range of health insurance products, enhancing job stability.
- •The company provides diverse career paths, from clinical roles to tech positions.
- •Highmark Health's focus on wellness programs supports a culture of employee well-being.
What to watch
- •The healthcare industry faces regulatory uncertainties that could impact Highmark Health.
- •Limited public information about internal career advancement opportunities.
- •Potential for high-stress environments in clinical roles due to patient care demands.
Why Highmark Health
- •Highmark Health integrates insurance with wellness programs, offering a holistic approach to healthcare.
- •The company has a strong regional presence, particularly in Pennsylvania.
- •Highmark Health's diverse hiring across clinical and technical roles supports a multidisciplinary workforce.
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About Highmark Health
Highmark Inc. is a health insurance company that provides a range of health care products and services, including medical, dental, and vision insurance, as well as wellness programs.
