Product Owner (Tax)

Product Owner — Tax
InvoiceCloud is a fast-growing fintech company with an award-winning culture and a leading disruptor in the electronic bill presentment and payment (EBPP) space. Serving more than 3,200 customers across the utility, government, and insurance industries, InvoiceCloud’s secure and innovative SaaS platform enhances the customer experience, driving higher digital payment, AutoPay, and paperless adoption rates. By switching to InvoiceCloud, clients can improve customer engagement and satisfaction while lowering costs, accelerating payments, and reducing staff workloads. To learn more, visit InvoiceCloud.com.
Job Details
The Product Owner will lead one dedicated scrum team focused on advancing InvoiceCloud’s capabilities for our Tax customers. This includes improving tax bill presentment, building payment workflows tailored to tax-specific scenarios such as partial payments and installment plans, strengthening integrations with municipal tax and county assessor systems, and ensuring compliance with regulatory requirements unique to tax billing. The PO will also drive initiatives to increase digital adoption and conversion rates among tax customers.
The PO will own the team backlog, drive iterative execution, and closely monitor product performance to ensure shipped work delivers measurable customer and business value, while partnering with the Product Manager to maintain alignment with broader product strategy.
Key Responsibilities
Backlog Ownership & Prioritization
•        Maintain a clear, outcome-aligned backlog for the scrum team, ensuring each item is well-defined, technically feasible, and tied to a specific customer or business problem.
•        Translate customer needs, stakeholder input, and data insights into user stories and acceptance criteria.
•        Keep at least three sprints of groomed, prioritized work consistently prepared so the team can plan ahead without interruption.
•        Make day-to-day decisions that unblock engineering and maintain delivery velocity.
•        Ensure the team understands the “why” behind priorities and how work contributes to tax billing outcomes and biller operational efficiency.
Execution & Delivery
•        Lead sprint planning, backlog refinement, and sprint reviews with precision and preparation.
•        Ensure shipped features meet acceptance criteria, quality standards, and intended use cases.
•        Partner with engineering and UX to deliver incremental improvements rather than large, risky releases.
Experimentation & Analytics
•        Monitor released features, track key performance indicators, and drive corrective actions when results fall short.
•        Use product analytics, behavioral data, and qualitative input to understand how tax billers and