About the role

Aplyr's Quick Take

This role is focused on outbound sales, where you'll actively reach out to potential customers to sell or upsell products. You'll manage the entire sales cycle from prospecting to closing deals, using various outreach methods and tools to build a pipeline of opportunities.

Good fit

Ideal candidates have a strong background in sales, particularly in outbound prospecting, and are comfortable with cold calling and engaging with decision-makers. A proactive, results-driven approach and experience with CRM tools will help you succeed here.

Worth noting

The position emphasizes continuous improvement and collaboration with marketing and product teams, which could provide valuable insights into market trends. However, the role may involve high pressure to meet sales targets, which could be a red flag for some.

Job Title:

Sr. Specialist, Customer Acquisition (Outbound)

Job Description

The Senior Specialist, Customer Acquisition is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or upselling through outbound prospecting. This role is responsible for effectively articulating the value of products or services to customers and drive sales closure.

JOB RESPONSIBILITIES

Outbound Prospecting & Pipeline Generation

Proactively identify, research, and engage target accounts through cold calls, emails, LinkedIn, and other outbound channels.
Build and manage a consistent pipeline of qualified opportunities from outbound efforts.
Develop and execute strategic outreach campaigns tailored to specific industries, personas, and use cases.
Leverage tools (e.g., CRM, sales engagement platforms, data providers) to source and prioritize leads.

Sales Execution & Performance

Own the full outbound sales cycle from initial outreach to deal closure.
Consistently meet or exceed KPIs including outreach volume, meetings booked, pipeline generated, and revenue targets.
Run structured discovery calls to uncover pain points, decision processes, and buying criteria.
Deliver compelling product positioning and handle objections effectively in early-stage conversations.

Account-Based Selling & Strategy

Build account plans for high-value prospects and multi-thread within organizations.
Identify key stakeholders and decision-makers, crafting personalized engagement strategies.
Continuously refine messaging based on market feedback and campaign performance.

Collaboration & Feedback

Partner with marketing on outbound campaigns, messaging, and lead quality.
Provide feedback on target segments, ICP refinement, and competitive insights.
Work closely with product and leadership teams to relay market signals from outbound efforts.

Market Intelligence & Continuous Improvement

Stay up to date on industry trends, competitor offerings, and emerging customer needs.
Experiment with new outreach techniques, messaging angles, and tools to improve conversion rates.
Maintain disciplined CRM hygiene and accurate pipeline forecasting.

Location:

SGP Singapore - 80 Pasir Panjang Road, 15-83/84 Mapletree Business City #2

Language Requirements:

English (Required)

Time Type:

Full time

Aplyr's read

Concentrix excels in delivering customer experience solutions globally, attracting professionals in technology and customer engagement to enhance business performance.
Synthesized from recent postings & public sources

What's promising

•Concentrix offers diverse career opportunities across technology and customer service roles.
•The company has a strong global presence, providing international career mobility.
•Investment in technology solutions enhances their competitive edge in customer engagement.

What to watch

•High employee turnover is a common issue in the BPO industry.
•Work-life balance can be challenging due to demanding client needs.
•Limited public information about career growth opportunities within Concentrix.

Why Concentrix

•Concentrix's focus on technology-driven customer solutions differentiates it in the BPO sector.
•The company supports bilingual and multilingual roles, reflecting its global client base.
•Concentrix's strategic partnerships enhance its service offerings and market reach.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Concentrix

Concentrix

concentrix.com

View company

Concentrix is a global provider of customer experience solutions and technology, specializing in customer engagement and improving business performance.